1. Service Satisfaction Guarantee
We are committed to delivering top-notch services. If you feel that the service did not meet your expectations, please contact us within 7 days of service completion. We will review your situation and make every effort to resolve the issue.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Unresolved or Uncompleted Issues: If we are unable to resolve the issue you requested, we will offer a full refund for that specific service.
- Service Cancellation: If you choose to cancel a service before it is performed, we will provide a full refund if the cancellation is made at least 24 hours before the scheduled start time.
- Technical Issues on Our End: If technical issues on our part prevent us from delivering the service, we will offer a full or partial refund, depending on the situation.
Refunds do not apply in the following cases:
- Services were successfully completed as per the agreed plan.
- Issues not related to the provided service (e.g., unresolved problems that were not part of the request or pre-existing conditions).
- Services provided as part of a subscription or ongoing support.
3. How to Request a Refund or Cancellation
To request a refund, service cancellation, or report an issue with a service, please contact us via:
- Email: support@elkimani.space
Please include:
- Your order number or service details
- A brief description of the issue or reason for your request
- Any relevant supporting information or documentation
4. Processing Refunds
Refunds will be processed within 5-7 business days after your request has been reviewed and approved. The refund will be issued to the same payment method used for the original transaction.
5. Exemptions and Limitations
While we strive to meet customer needs, some services, such as technical consultations or PC optimization, may require additional time or adjustments. In these cases, a refund may not be applicable if the service was delivered as requested.